Taking a wrong turn or encountering an unexpected hazard on Victorian roads can be a jarring
experience. In the high-stress moments following a collision, knowing exactly what to do and who
to call – can make a world of difference. At Allcar Towing Group, we’ve seen firsthand how
preparation can turn a chaotic situation into a manageable one.
Here is what you need to know about navigating accident towing in Victoria and how to keep
yourself protected.
What to Expect Immediately After an Accident
The moments following an impact are often a blur of adrenaline and confusion. In Victoria, the
accident towing industry is regulated to ensure drivers aren’t taken advantage of during
vulnerable moments.
When a tow truck arrives at the scene, the driver must be polite and professional. By law, they
must hold a valid Towing Authority Card. You should expect the driver to provide you with an
Authority to Tow form. This is a legal document that you must sign before they can touch your
vehicle. It outlines where the car is being taken and the costs involved.
Your Rights as a Victorian Driver
It is a common misconception that you must use the first tow truck that arrives on the scene. In
“Controlled Areas” (like Melbourne and Geelong), the first truck on the scene is usually allocated
through a central dispatch system. However, you still have the right to decide where your vehicle
is taken, whether that is your home, your preferred smash repairer, or a holding yard.
The Essential Post-Accident Checklist
If you find yourself in a bender, follow these steps to ensure your safety and streamline the
recovery process:
- Safety First: Turn on your hazard lights. If it is safe to do so, move yourself and your
passengers away from traffic. - Check for Injuries: Call 000 immediately if anyone is hurt or if there is a significant hazard
(like a fuel spill or blocked highway). - Exchange Details: Collect the name, address, phone number, registration number, and
insurance details of all other drivers involved. - Document the Scene: Use your phone to take photos of the damage to all vehicles, the
road conditions, and any relevant street signs or signals. - Secure Your Belongings: Before the car is hooked up, remove all personal valuables,
including Dash Cams, house keys, and important documents. - Review Before Signing: Read the Authority to Tow form carefully. Ensure the destination
address is correct and that no “extra” services you didn’t request are listed.
Scheduled Towing: When Time Is on Your Side
Not every accident requires an emergency response. Sometimes, a minor bingle leaves your car
driveable but unsafe for long distances, or perhaps you’ve experienced a mechanical breakdown in
your driveway.
If you’ve had an accident but time isn’t an issue, you don’t have to settle for the nearest available
truck. You can schedule our accident towing service to pick up your vehicle at a time that suits
you. This allows you to coordinate with your insurance provider or mechanic without the pressure
of a roadside emergency. Whether it’s moving a damaged car from your home to a specialist
repairer or transferring a vehicle between depots, we tow it to the destination of your choice with
the care it deserves.
Why Choose Allcar Towing Group?
At Allcar Towing Group, we pride ourselves on being a calm port in a storm. We understand the
Victorian road system and the stress that comes with vehicle damage. Our caring team is
committed to transparent pricing, prompt service, and professional handling of every vehicle,
from the family SUV to the pride-and-joy classic.
Stay safe on the roads, Victoria. We’re here if you need us.
Call us on 03 9794 8222 or you can email us at for a booking or a
free quote.
Our Depot Locations
– Dandenong
15 Frankston – Dandenong Road, Dandenong VIC 3175
03 9794 8222
– Oakleigh
9 Park Road, Oakleigh VIC 3166
03 9794 8222
– Heatherton
28 Corporate Dr, Heatherton VIC 3202
03 9794 8222
– Keysborough
70-72 Cambria Road, Keysborough 3173
03 9794 8222
– Somerville
45 Grant Road, Somerville VIC 3912
03 9794 8222
– Rosebud
2/20 Colchester Rd, Rosebud VIC 3939
03 9794 8222
– Officer
420 Princess Highway, Officer VIC 3809
03 9794 8222
– Cowes
26 The Concourse, Cowes VIC 3922
(03) 9794 8222
– Wonthaggi
1C Elkin Ct, Wonthaggi VIC 3995
03 9794 8222